Most organizations still operate in what I call Incident Response 1.0 — reactive, manual, and driven by compliance pressure rather than business continuity strategy. That model is failing under modern conditions: alert volume is overwhelming, environments are hybrid, identity is the new perimeter, and attackers are faster than the documentation that describes how to stop them.

This session introduces the IR 2.0 framework — four pillars, one operating loop — that moves organizations from reactive firefighting to measured, insurable resilience. The talk covers the Calm Loop (Sense → Decide → Act → Learn), the Crawl / Walk / Run maturity model, and the practical shifts that turn incident response from a document into a capability.